The first time you try to log in you will be asked to register for an account.
https://portal.alacer.co.uk/support/signup
Upon clicking on the ‘Register Here’ button you will be prompted to complete a short form. On submission of the form, check your email as you will receive an email containing a link to verify your email and complete your registration and set up a password against your name. After entering your password, clicking ‘set password’ you will log you into the portal.