As a best practice, your Cancellation Policy should match your Deposit Policy.
For example, if you charge a £10 deposit per person, your cancellation policy should also charge £10 per person. This ensures that any deposit already paid can be retained if the booking is cancelled within the cancellation period or results in a no-show.
If you don't use a Deposit Policy, you can still require card details for zero balance reservations in the Experience settings.
However, please note that if a cancellation charge needs to be taken, the card may be declined if it has been blocked, expired, or does not have sufficient funds.
- Go to Alacer Hospitality → Restaurant → Cancellation Policies and click New Cancellation Policy.
2. Enter a Policy Name and click Create.
3. Click New Cancellation Rule.
4. Enter a Rule Name.
5. Set when the cancellation rule should apply.
- Enter 999 if you want the cancellation policy to apply to all cancelled reservations, regardless of how far in advance they are cancelled.
- Enter 7 if you only want the charge to apply to reservations cancelled 7 days or less before the reservation date, including no-shows and so on.
6. Choose how you would like to charge the cancellation fee:
- Fixed Charge – Charge a fixed amount per person or per reservation.
Note: The Cancellation Charge Item must have a price set in Admin Manager.
See How to Change an Item Price - Percentage – Turn the Fixed Charge toggle Off and enter the percentage you would like to charge.
7. Open the Details tab.
8. Turn the Active toggle On, add a description to help your team identify the policy, and click Update.
Your cancellation policy is now active and available to select in the Experience settings.
See next: How to Create a Restaurant Deposit Policy
How to Create an Experience